[NPMUG] Apple tops Consumer Reports' tech support survey, second place not even close

[Dave Sevick]

http://www.tuaw.com/2010/03/11/apple-tops-consumer-reports-tech-support-survey-second-place-n/print/

Apple tops Consumer Reports' tech support survey, second place not even close
by Dave Caolo (RSS feed) on Mar 11th 2010 at 1:00PM

On Wednesday, Consumer Reports published the results of its latest tech support survey. Apple was on top for both laptops and desktops, well ahead of the company in second place.

Consumer Reports asked 7,000 subscribers about their satisfaction with their computer companies across categories like problem solved, phone waits, phone staff and online support. Each answer was issued a point value, with a maximum of 100 points.

Among laptops, Apple scored 86 points. The second place finisher, Lenovo, accumulated up 63 points, for an impressive margin of 23 points. The rest of the leader board includes Toshiba (60 points), Dell (56 points),HP/Compaq (53 points), and Acer/Gateway/eMachines (39 points). 

Apple scored even better with desktops, racking up 87 total points and leading the field in all categories. Here the 2nd place competitor was Dell which scored 55 points among the participants, a full 32 points behind.

Of course, fanboys like you and me are convinced of Apple quality. Now we have some good 'ol empirical data to toss at our PC-thumping friends and relatives.

[h/t to cnet & Jim Dalrymple]
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