[NPMUG] AT&T revises 3G S iPhone upgrade policy

[Greg Simkins biz]

I had no idea when I am "upgrade eligible", but I found an FAQ that  
referred me to *639# on my iPhone which generated a text message  
telling me that I am eligible on 03/17/2010.  I complete my 2 year  
contract only 4 months later (I bought my 3G on opening day - July 11,  
2008, I believe).  I have no idea what is the significance of March  
17, 2010.  This whole upgrade policy still makes no sense to me.  I  
would think that both Apple & AT&T would want to curry the favor of  
loyal customers.

So....no excitement here.  Move along.


On Jun 17, 2009, at 2:52 PM, Dave Sevick wrote:

> http://www.tuaw.com/2009/06/17/atandt-revises-their-3g-s-iphone-upgrade-policy/
>
> AT&T revises 3G S iPhone upgrade policy
> by Tim Wasson on Jun 17th 2009
> It's no secret that I didn't mind AT&T's pricing of their 3G S  
> upgrades. However, 3G owners were upset that they were not offered  
> the same discounts as new customers or those who had not fulfilled  
> their two-year contracts.
>
> Well, good news for those 3G owners who are wanting to upgrade to  
> the 3G S. AT&T listened to your complaints and published an open  
> letter and YouTube video explaining that current 3G customers may be  
> given much better upgrade pricing when the 3G S launches. From the  
> open letter:
>
> "Beginning June 19, iPhone 3G customers [who are] eligible for an  
> upgrade in July, August, or September will get our best upgrade  
> price of $199 (16 GB) and $299 (32 GB)." This is definitely great  
> news for some 3G owners, as it bumps up the date when they can  
> upgrade for less -- however, if your discount date is past September  
> 30, you will still have to wait to get the best pricing. Your  
> upgrade-eligible date is based on both your contract age and your  
> service plan; the more money you spend with AT&T every month, the  
> sooner they will replace your phone.
>
> There is also good news for those of you who have already pre- 
> ordered the new iPhone: if the new eligibility window affects you,  
> AT&T will issue you a credit for the difference.
>
> Although I don't think that AT&T had to make this change in their  
> policy, it's encouraging to know they're listening to their  
> customers and making changes. Now that you're listening, AT&T, how  
> about getting on the ball with MMS and tethering?
>
>
>
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