[NPMUG] Apple's Houston Repair Facility Affected by Ike

[Fozard]

 From Small Dog's web site:

Apple’s Repair Facility Affected by Ike
by Matt, matt at smalldog.com

It’s a common misperception that all of Apple’s support personnel are 
located in Cupertino. There are call centers and repair facilities 
around the globe, but phone support is pretty local relative to the 
support systems for many corporations: all calls originating in North 
America stay in North America, and are not redirected to facilities on 
the other side of the globe. For mail-in repair needs in the United 
States and Canada, PowerBooks and MacBook Pros go to a facility in 
Houston, TX that took a direct hit from Hurricane Ike last week.

The repair facility, located at 7909 Northcourt Road in Houston (check 
it out on Google Street View at maps.google.com), only reopened today 
with limited staff and generator power. It’s not an available option for 
repair until further notice, which doesn’t affect us too much as we do 
most of our repairs in-house, but it does affect customers who are far 
from an authorized service provider or some of our customers whose 
machines require a trip to the depot. Apple has warned that turnaround 
times will be adversely affected.

Small Dog sends our best wishes to everyone affected by the recent storms.
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