[NPMUG] Rebuilding Mac Mail Account

Ralph Waechter wexfordpa at mac.com
Wed Nov 19 05:45:58 MST 2008


I have been having trouble with one of my email accounts -- with  
Armstrong's Zoominternet service.  Recently, I switched from using  
the unstable and agonizing Microsoft Entourage app to accessing my  
zoominternet account with Mac Mail.  I have been using Mail  
application to get my .mac account mail.  For .mac account, Mail has  
always worked very well.  I set up an account in Mail for the  
Zoominternet service.  It worked for a while.  Then Mail would seem  
to get confused about what server to access for sending from the  
Zoominternet account -- I'd need to constantly reset the account  
preferences.  Ultimately Mail simply completely stopped being able to  
send using the Zoominternet account.  About 2 weeks ago, it also  
stopped being able to receive email from that account as well!  After  
exhausting my own capabilities (limited they are and this is  
principally trying to reset the POP account for Armstrong all over  
again) I threw in the towel and called Armstrong support.  The tech  
there said the likely solution is to rebuild my Mail app and  
accounts.  I am willing to do that, but he also warns that I would  
likely lose any saved emails/folders when I do that.  He said tyhat  
Mail is unlike any other email program, so blah, blah, blah.  So, my  
question:

Is there a way to put the already saved emails I really want into a  
file not connected to Mail to be able to access once the Mail app is  
redone -- either thru the rebuilt Mail or just separately?  Thanks  
for any help offered!

Ralph Waechter
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